Xbox's new digital refund system... the WORST thing to come to XBOX!!

Discus and support Xbox's new digital refund system... the WORST thing to come to XBOX!! in XBoX Sales and Promo to solve the problem; Xbox's new system is a joke and a waste of time. I easily received a digital refund after my son made an accidental purchase last year... that was when... Discussion in 'XBoX Sales and Promo' started by MakaylaLewis, Aug 18, 2019.

  1. MakaylaLewis
    MakaylaLewis Guest

    Xbox's new digital refund system... the WORST thing to come to XBOX!!


    Xbox's new system is a joke and a waste of time. I easily received a digital refund after my son made an accidental purchase last year... that was when you could actually talk to a person. During that conversation I asked them to remove my debit
    card from his account... Since then I have had them automatically renew his gold membership without me approving it, I have had 2 more "accidental" charges from his friends on his xbox (the latest being $110 on VBucks) which caused me numerous over withdrawal
    fees! I have resubmitted my request numerous times and have yet to receive a reason why they are denying it. I have managed to keep my son and his friends from spending the Vbucks as well and the purchase before that was a digital game that we still have yet
    to download and that happened in February. I have tried calling and they tell you to use the form.. I have tried the online chat... even that is automated and only brings me to the form or to this forum. My last attempt was when I responded to all of my
    refund request emails and still haven't received a response. My last resort... File with the better business bureau or take to social media. I didn't agree to these charges and I requested my card be taken off of his account over a year ago!!!!! Why do I have
    to suffer because that didn't happen?! Not only that but not even be able to get a single response. I am a single mom with two sons, one of which is special needs. I don't have the time or the money to continue threw this and I have always been a loyal customer.
    Always upgrading systems buying xbox cards for my son to redeem. Even I play and download games on it. After the second accidental purchase and 3 hours on hold with customer service who just told me to use the online form which kept bringing me in circles
    and never actually let me submit one (they must have just launched it then) I gave up. $40 of hard earned money and never downloaded the game.. I went online and this time removed my debit card myself.... So how does this keep happening?!! After suffering
    not just 1 BUT 5 OWD FEES AT $36 A PIECE I am still trying to catch back up. I am out over $200 due to this accidental purchase that I still have not let me son spend because I hope that one day I might actually be able to get back $100 of that money in the
    form of a refund from XBOX because my card shouldn't have been on there in the first place and I DID"T MAKE THE PURCHACE AND IT IS STILL JUST SITTING ON HIS ACCOUNT!!! Maybe you should care a little more about your customers.... maybe if they put some much
    time and effort into that refund then they actually need it or deserve it or at least a REAL person to give them an explanation!! I thought you were an excellent company a year ago and was very satisfied even after sitting on hold for hours.... Now I am switching
    to PLAYSTATION!!! just because my hate for you is that strong! Xbox's new digital refund system... the WORST thing to come to XBOX!! :) HAVE A GREAT DAY!

    :)
     
    MakaylaLewis, Aug 18, 2019
    #1
  2. brandiesel1 Win User

    Xbox's new digital refund system... the WORST thing to come to XBOX!!

    Please have a link at this
    link
    on how to prevent unauthorised purchases.
  3. GroundOregano94 Win User

    Xbox's new digital refund system... the WORST thing to come to XBOX!!

    Here are the contacts friend. So sorry for your trouble:

    United States

    Hours of Operations:

    Monday – Friday: 9:00 AM - 1:00 AM Eastern Time

    Monday – Friday: 6:00 AM - 10:00 PM Pacific Time

    Saturday – Sunday: 10:00 AM - 9:00 PM Eastern Time

    Saturday – Sunday: 7:00 AM - 6:00 PM Pacific Time

    Toll-free:   (800) 4MY-XBOX or (800) 469-9269

    Hearing-impaired (TDD device):   (866) 740-9269 or (425) 635-7102

    Contact page
    http://support.xbox.com/en-US/


    How to ask for a refund is described here.

    You can ask for a call from the support in their working hours. Here /see other options/Payment and billing/show contact options.

    Wish you the very best.
  4. XBF Amber M Win User

    Xbox's new digital refund system... the WORST thing to come to XBOX!!

    Hi MakaylaLewis,

    We noticed that you had another post of this exact nature and were given some assistance there,Xbox
    new digital Refund system.... WHERE IS MY REFUND?
    .

    Per the Xbox Forums Guidelines, we ask that you do not create duplicate
    posts, but refer back to the original one, and as such we'll be locking this thread.

    27) Do not repost content a moderator has removed, repost a topic that has been locked, remove a post edited by a moderator or post about forum moderation decisions. If you have a question or concern about a forum moderation
    decision, please private message the applicable moderator.

    Thanks and happy gaming.
  5. Drizzle J Win User

    Xbox's new digital refund system... the WORST thing to come to XBOX!!

    We’re sorry for your frustration but if we could keep it to your original post than you will likely get more help and the answers you’re looking for that way
  6. FreeGames4LIVE Win User

    My son accidentally bought a game on my Xbox

    Unfortunately, no. Xbox has a no refund policy when it comes to digital purchases.
Thema:

Xbox's new digital refund system... the WORST thing to come to XBOX!!

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