Xbox's Refund Issues

Discus and support Xbox's Refund Issues in XBoX Sales and Promo to solve the problem; Hi. I have no idea if this is the place for this, but in any case~ I've been trying to get a refund for the past few days over a mistake. I have xbox... Discussion in 'XBoX Sales and Promo' started by TheInstinct92, Nov 8, 2019.

  1. Xbox's Refund Issues


    Hi.

    I have no idea if this is the place for this, but in any case~

    I've been trying to get a refund for the past few days over a mistake. I have xbox live gold and somehow accidentally paid full price for one of the games that I should have received for free. I didn't expect the money to leave my account, nore was I prepared
    for it, or what would come in trying to get it back.

    I managed to find the page to 'Request a refund' pretty much minutes after I realised. I needed the money back and was shocked. The email response says I then have to wait 72 hours to even get a response, and that it could be turned down.. where as if I could
    have just spoken to someone it would have been so much quicker to sort out.

    I hunted all over, I tried to contact support on Twitter, on Facebook, by responding to the email they give to confirm you've sent a request. I called numerous numbers I found online, only to each time be told to wait x amount of time. Or to go to the 'Request
    a refund' page, which after doing so initially was pointless to do.

    I tried emailing about three times with no response back, not so much as a 'Not to worry, we're working on it'

    About 4 calls later, (after the 72 hour period I had to wait to 'hear' --if-- i'll get my money back) I was told that's '72 working hours'.

    I'm concerned for a couple reasons, one being I really need that money back I wasn't intending to spend it. And two, it mentions if what you bought was purchased over a certain amount of time you're somehow ineligible for a refund.. and is this time i'm being
    made to wait with no recourse adding to that time?

    I even joined the support discord in hopes someone would have an answer other than to call support, or visit the support page, or go to the request a refund page over and over.

    And now i'm here.. Does anyone, have any -actual- answers.. please?

    :)
     
    TheInstinct92, Nov 8, 2019
    #1
  2. SpiralOut46and2 Win User

    Xbox's Refund Issues

    Best of luck. From the sounds of it, you should get your refund. The main thing if you accidentally purchase a game and then realize there was some kind of mistake and would like to seek a refund, is not to play it. If you play more than a certain percentage
    of the game or more than a certain amount of time in it, then you won't be eligible for one as everyone would buy a game, play it, and get their money back... Good luck!
  3. TheInstinct92 Win User

    Xbox's Refund Issues

    Thank you, this should help. I just got off the phone with another support rep, and have been advised to wait again, though i'll use this method if I need to try again.
  4. TheInstinct92 Win User

    Xbox's Refund Issues

    Thank you, for the quick response, I appreciate it.
  5. Tenjoseslash Win User

    Xbox Refund issues

  6. StuartATrueRed Win User

    Xbox's Refund Issues

    If you did genuinely make a mistake, then chances are you should get your money back. If you have not played the game, then you should be eligible for a refund. All you can do is wait for the response. If you get refused. You can reply to the email and
    explain why you want the money back.
Thema:

Xbox's Refund Issues

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