Xcloud double charging

Discus and support Xcloud double charging in XBoX on Mobile to solve the problem; I have ultimate pass on xbox console so xcloud should be free? But xcloud wants to charge me again to use it on mobile!!! Even though i am signed in... Discussion in 'XBoX on Mobile' started by dannybenson2, Sep 15, 2020.

  1. dannybenson2
    dannybenson2 Guest

    Xcloud double charging


    I have ultimate pass on xbox console so xcloud should be free?

    But xcloud wants to charge me again to use it on mobile!!! Even though i am signed in on my acount.... please help as microsoft dont offer any support for this

    :)
     
    dannybenson2, Sep 15, 2020
    #1
  2. Finder3k Win User

    Xcloud double charging

    I have the same problem. I've uninstalled and reinstalled the Game Pass app but no solution.
  3. Ocelot Martin Win User

    Xcloud double charging

    Hello, Danny Benson.

    We're all sorry for this problem you're having. Me myself I also tried it and it told me I have to pay for it too. I believe that is just a technical problem. You should be able to play Xcloud while owning Game Pass Ultimate no matter the platform you bought
    it on. Please give Microsoft Xbox some time to fix it. Thank you!

    Ocelot.
  4. Onyx Is Here Win User

    Xcloud double charging

  5. MargaretPalmer2 Win User

    Double charge

    Ok I used Google and finally was able to contact someone. As far as they can tell, the problem is on the PayPal side so I will now contact them.

    Thank You for your assistant!
  6. XBF Eladio M Win User

    Double charge

    Hey Margaret

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently seeing unauthorized charges on your account.

    I would first recommend
    removing any payment instruments
    that you may have on your account, as well as perhaps

    updating your security information
    on your account to make sure to prevent this in the future.

    Additionally, you would have to request a refund through the
    Refund request form
    , as we here on the Xbox Forums nor Xbox Customer Support, have the tools to assist you with this directly. All refund request are handled by the Refund Department, and filling out that form is the best way to reach them.

    If you are having difficulties with performing this, you can reach out to
    Xbox Customer Support
    so that they may guide you on making these updates. You can request a call by following these steps:

    1. Log into Xbox.com
    2. Scroll down to the bottom of the page and select Support.
    3. Scroll down and select Contact us.
    4. Select Billing & accounts.
    5. Select See other options.
    6. Select Charges on my account.
    7. Select Show contact options.
    8. Select Request a call from Support.

    I hope this is of some use to you.
Thema:

Xcloud double charging

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