xCloud not loading

ThalysonRosa · May 14, 2022

So, i've been trying to share a XGP Ultimate with some friends, i created a new account and got it on everyone's PC. Changed the Microsoft Store with the correct account and even on the Xbox app it shows my profile with the Ultimate logo. But when i try to load a game on xCloud, the screen just flashes and move back to the top of the xCloud menu, the game just won't launch. I tried to repair the App, and im not the only one with this problem, one of my friends also can't launch xCloud games, dunno if is the same flashing problem, but still, why?

:)

XxDarkkAvenger

I load the xcloud registration page on my iphone and it does not work..?

Lucas Lauer

Hello, ThalysonRosa. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Xbox Game Pass Ultimate can only be shared into two devices (and I'm not 100% sure if both can play online games at the same time). If you are sharing with multiple friends, probably that's what is causing your issue.

Try to remove your account from all your friends PCs. Let them sign in on the Microsoft Store and Xbox App with their account. Use your account only on your PC and see if the problem goes away.

If it goes away, your friends will need more Game Pass Ultimate subscriptions to play.

ngocphi

Well no just no.

You ca. Download and share games via pc with your method but you can't share cloud as that a subscriber option only

Only one profile.can roam and that's the subscriber

You can download and play gamepass games locally for pc but not Xbox without the cloud

They have to sign in on the Xbox app and download the said games

And then they HAVE TO sign in in their own profile on the Xbox app afterwards to play

You can only be signed in on one device at a time

Gameshare is only a console feature

Your method kinda gameshares

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'll recommend you try deleting browser data on the browser and try again. You can also try loading in with a different browser or device to see if that makes a difference.

XBF Houmaidi O

Hello @matt7301! I hope that you are doing well today!

Would you please try deleting the site data. To do this, go to Edge Settings > Site permissions > Cookies and site data > See all cookies and site data. Search the website then click the bin icon to remove and check if the issue is fixed.

xCloud not loading