"You cannot see content other people make because of how your account is set up. This can...

Discus and support "You cannot see content other people make because of how your account is set up. This can... in XBoX Games and Apps to solve the problem; You cannot see content other people make because of how your account is set up. This can be changed in your privacy & online safety settings on... Discussion in 'XBoX Games and Apps' started by AndrewCoon1, Nov 15, 2021.

  1. AndrewCoon1
    AndrewCoon1 Guest

    "You cannot see content other people make because of how your account is set up. This can...


    You cannot see content other people make because of how your account is set up. This can be changed in your privacy & online safety settings on xbox.com

    So I recently got this message when trying to play Forza Horizon 5 (FH5 from here on) on Xbox One.

    "You cannot see content other people make because of how your account is set up. This can be changed in your privacy & online safety settings on xbox.com"

    After some web searching, I realized it had something to do with account permissions with privacy. Games that include user-created content such as maps and objects like Minecraft, Roblox, PSO2, and others will have this trigger when privacy settings are incorrectly set.

    The problem is, even when these privacy settings are opened up, it still will not let me past this error message.

    I tried a long list of things to resolve the issue and all failed:

    -I tried setting the Xbox one settings through the console and account settings through xbox.com. Specifically: "You can see and upload community creations" is set to Everyone on both.

    -I tried setting both sets of privacy information to the Adult Default.
    -I tried blocking the community content creations and then reopening it to everyone
    -I've used a friend's Xbox One to sign in and try to play FH5 and received the same message while the game works fine for his account
    -I've done hard reboots, as well as uninstalling and reinstalling FH5
    -The friend's Xbox One did a local network transfer of FH5 from my Xbox One and everything works great, so the file integrity is fine.
    -Also created a dummy Xbox live account and it can play FH5 fine on my console.

    -I tried opening my NAT settings through my router to pass Xbox Game Settings NAT test on Windows 10 to see if that was the issue.

    -I cleared my Xbox One's Alternate MAC address

    -The friend's Xbox One was on the same home network when FH5 worked correctly.

    Based on these things I determined it has to be some issue with my account. Running my head against a brick wall, I began reaching out to Microsoft Support to help with this issue. The service was absolutely terrible. During the process of addressing the above, my Microsoft account had to be verified through security. This caused a number of issues, as my IP, phone number, and email had changed after a move.

    Why do I keep getting this error message in FH5 on Xbox One even when my privacy settings are as open as possible?

    After not receiving the callback, I used the Microsoft web form to receive a callback from a phone tech. In the first conversation I was told to reschedule in a few hours due to their tools being down internally. So then I waited more and contacted Microsoft Support through the same means again. I briefly explained my issue and was then put on hold for over 1 hour, after which I was disconnected from the call (not on my end). So then I immediately repeated this process yet again to get a call. This final tech was the only one so far who seemed even interested in helping with the problem, but the call dropped again during verification. This time it was unclear if it was from my end or Microsoft's and I again completed the online form to just receive a message that it was outside of phone hours, my only choice was to write this post here or ask an Xbox gamer!

    It is not like I was trying to ask for help at the end of the day, the first call was at 3:22 p.m. EST, and they stop at 8:00 p.m. EST. Yes, Microsoft has wasted over 5 hours of my day, not including the 3 hours of form submissions and text tech support from the previous night. This has been one of my worst experiences with any customer support ever- I do not say this lightly. There were other issues with the techs' behavior, but it is not pertinent to helping this problem actually get resolved.

    :)
     
    AndrewCoon1, Nov 15, 2021
    #1
  2. Porsche 935 Win User

    I’m not able to see community created content in Forza Horizon 5 but I can see it in Forza Horizon 4

    It didn’t work. I did the exact steps you gave me. It says “You cannot see content other people make because of how your account is set up. To do this, customize your Xbox privacy settings in Settings > Account > Privacy & online safety” even after I changed absolutely everything to “allow”
  3. GiggyAxis153321 Win User

    Unable to play Roblox on Xbox one

    Ditto, the "change privacy safety settings" does NOT resolve this issue on the family accounts..in fact we cannot play this game under an adult account. We continue to get the, "You are unable to see content other people make because of how your account
    is set up. This can be changed in your privacy & online safety settings on Xbox.com"

    If anyone has been able to find a resolution for this issue with Roblox, please share.
  4. Dan Oldenkamp Win User

    ROBLOX error message: "To do this change settings"

    Doesn't work anymore.

    "You cannot see content other people make beacuse of how your account is set up. This can be changed in your privacy & online safety settings on xbox.com" which are no longer there.

    https://account.xbox.com/en-US/Settings

    Changed everything to allow and still broken.
  5. jerbear30ky Win User

    Roblox

    If you are trying to start ROBLOX and you will see ERROR -> "To do this change settings. You cannot see content other people make because of how your account is set up", then you should do this:

    1. Go to Settings.
    2. Select Account.
    3. If you want change your own account settings, skip to step 5. But if you want to change your child´s account settings then select Family.
    4. Select your child's account to change settings.
    5. Now select Privacy & online safety.
    6. Select View details & customise.
    7. Now go to "You can see and share content" and change it to Everybody.
    8. Done, your child can now play Roblox.

    But nowhere can i find the specific reference to number 7.
  6. 1234Amber Win User

    XBox settings to play Fortnite

    Just purchased XBox one S Fortnite bundle. Set my child account to "Teen" settings and Fortnite will NOT load. Error says that " You cannot see content other people make because of how your account is set up. Your parent can customize your XBox Live privacy
    settings for your profile..."

    The problem is that there are MANY settings! How do I know which ones to change? Under Communication & Multiplayer, I have him "allowed" to join multiplayer games. All other settings in this category are set to "Friends". They are, "Others can communicate
    with voice, text or invites"; "You can use video for communications; and "Others can see your activity feed".

    His content settings are set to 14.

    Any help on what settings I need to change to allow him to play Fortnite is apprciated.
    Good luck lol ok no I'm not a. Kid
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