"You have no valid payment options on file"

Discus and support "You have no valid payment options on file" in XBoX on Consoles to solve the problem; I am trying to download a free game from Xbox Live (LEGO Pirates of the Caribbean - it's free with an Xbox Live Gold Membership right now), but when I... Discussion in 'XBoX on Consoles' started by Joshhhhh1990, Jul 17, 2017.

  1. Joshhhhh1990
    Joshhhhh1990 Guest

    "You have no valid payment options on file"


    I am trying to download a free game from Xbox Live (LEGO Pirates of the Caribbean - it's free with an Xbox Live Gold Membership right now), but when I go to "purchase" it, it says that I have no valid payment on file (even though I do).

    I was speaking with a customer service representative and after almost 40 minutes of trying different things, we were unable to come to a solution. My service request number is 1392133692. I had no issues with them at all, but I'm frustrated that I don't
    seem to be able to download the free games. I can buy anything else in the Store, but not the featured free game.

    I have removed and re-added my payment info and Paypal, I've removed and re-added my gamertag login, and I've tried restarting my Xbox One . . . Nothing works . . .

    Any suggestions? I'm paying for a service that I can't take full advantage of and I'm not impressed that I'm missing out on the perks offered by this subscription.

    - Josh

    :)
     
    Joshhhhh1990, Jul 17, 2017
    #1
  2. BilalHabib
    BilalHabib Guest
    You have no valid payment options on file.

    You have no valid payment options on file.
     
    BilalHabib, Jul 17, 2017
    #2
  3. onyxishere
    onyxishere Guest
    You have no valid payment options on file.

    MS Points have been discontinued in favour of currency. This currency is not yet available to be used on the website. However, you can certainly use the currency you have in your account from the Xbox Marketplace without needing to add an alternate payment
    method so long as you have enough to cover the cost of the item you wish to purchase.
     
    onyxishere, Jul 17, 2017
    #3
  4. DwarfishActor Win User

    You have no valid payment options on file

    Hi! I'm sorry that you have this issue. Unfortunately, you must have a payment method on file while getting or viewing a backwards compatibility xbox 360 game. Even if this game is FREE,but you will not be charged if you do so you can remove it afterwards
    if you wish. Hope I could help!

    -, Xbox Ambassador
  5. Qwerty creeper Win User

    You have no valid payment options on file.

    I've just had a chat with XBox Customer Support (very efficient) who confirmed "The Xbox 360 marketplace has not been updated to use the account balance online."

    I'll get the kids to purchase and download via the console then!
  6. EpicQuiet Win User

    "You have no valid payment option on file"

    First off, go in and make sure that your card details haven't been deleted for some reason. After that, double check to make sure that all the info is correct and that the card hasn't expired. If all of these items are correct, then you will need to contact
    Support and have them assist with your concern. Hope all goes well and you get to purchase the game, it's a great one!
  7. VASHTA NER4DA Win User

    You have no valid payment options on file.

    I'm not so sure any of the Mods here will be able to give you the answers you seek. They are two different teams, if it is an issue they are aware of they are likely working a fix for it. I would suggest going to this site
    http://xbox.uservoice.com/ search for the topic, if it isn't already there feel free to start your own topic and have your voice heard.
  8. snikefriend Win User

    You have no valid payment options on file.

    Yes..when will this be fixed? Is any admin here able to inform us about this bug?
Thema:

"You have no valid payment options on file"

Loading...
  1. "You have no valid payment options on file" - Similar Threads - valid payment options

  2. “No valid payment options available” for Backwards Compatibility.

    in XBoX Games and Apps
    “No valid payment options available” for Backwards Compatibility.: So whenever I go to buy a backwards compatible title, it shows the prices of it in £ but then it all of a sudden it switches to US dollars and says i have no valid payment options available. I’m...
  3. No valid payment option on file: Halo Reach

    in XBoX Games and Apps
    No valid payment option on file: Halo Reach: Hello, Been trying to purchase Halo: Reach but there is apparently no valid payment option on file. Which is not true as I have my credit card attached to pay for Xbox Live. When clicking on...
  4. No valid payment option

    in XBoX Games and Apps
    No valid payment option: I have been trying to buy black ops 2 on the Xbox one through the store for almost two days and keep getting the response that I have no valid payment options on my account when there is a valid...
  5. "You have no valid payment option on file"

    in XBoX Games and Apps
    "You have no valid payment option on file": I can't buy Bully: Scholarship Ed. on my xbox, it's telling me It says the quote in the title, however I've brought games through the xbox WITH my visa card details before. I've also tried buying...
  6. You have no valid payment options on file

    in XBoX on Consoles
    You have no valid payment options on file: I want to get the Xbox 360 free games with gold, but i get an error message which says "You have no valid payment options on file". I don't have the same problem with Xbox One games, it just...
  7. No Valid Payment Option...But I added a debit card and it still won't work

    in XBoX on Consoles
    No Valid Payment Option...But I added a debit card and it still won't work: I tried to buy the xbox 360 backwards comp Dead Space, and after getting the "no valid" message the first time, I added a debit card. I got the message again. And again, I delved into Google and...
  8. You have no valid payment options on file.

    in XBoX on Consoles
    You have no valid payment options on file.: I get this message when i try to get boarderlands 2 with games with gold, it is the last day to get it but it keeps saying "You have no valid payment options on file." I have a functioning...
  9. No valid payment option

    in XBoX on Consoles
    No valid payment option: Hi, I just got an xbox one and set it up yesterday. I have been trying to purchase an avatar item but when I try it says ''You have no valid payment options on file'' even though I added my visa...
  10. "You have no valid payment options on file"

    in XBoX on Consoles
    "You have no valid payment options on file": I can't buy Bully: Scholarship Ed. on my xbox, it's telling me I don't have a valid payment option, however I've brought games through the xbox WITH my visa card details before. I've also tried...