Your XBox and EA Accounts Don't Match" - Hacked Account, or EA/MS Scam?

TheMarkPutnam · Apr 8, 2021 at 7:22 PM

I am a subscriber to XBox Game Pass for PC. Yesterday I downloaded Titanfall 2 via the XBox app on my computer. When I launched Titanfall 2, the EA Desktop app also launched. But the EA ID that appeared for me was a random collection of letters and numbers that I did not recognize. TO BE ABSOLUTELY CLEAR: THE EA DESKTOP APP AUTOMATICALLY LAUNCHED WITH NO SIGN-IN REQUIRED, AND I WAS SHOWN AS HAVING THIS UNKNOWN, RANDOM USERNAME.

I logged in to EA.com using my real, actual, confirmed, legitimate username and password (though I had to change my password since it had been a while since I logged in). I confirmed that my real, actual account that is mine and that is linked to my actual email address is still active. I signed out of the EA Desktop app on my PC then re-signed in using my real, actual, legitimate username and password. After that, I went back to the XBox app on my PC and attempted to launch Titanfall 2. I received an error message stating, "Your XBox and EA Accounts Don't Match."

So, my primary concern is how to unlink a random EA ID that was either erroneously, automatically assigned to me or that someone hacked and created without my knowledge.

Furthermore, I have been researching this issue and also similar issues related to it, and the resulting responses from both EA and XBox support teams. From what I am reading (though I have not heard this from EA or Microsoft personally), if you cannot log in to your EA account there is no way to unlink it from your XBox account. If this false EA ID account was created without my knowledge, then the password and connected email address are also unknown to me. This would mean it is impossible for me to unlink the account. As a result, I would be entirely unable to play ANY of the EA online games via my XBox Game Pass subscription. To my mind, this is a direct violation and contradiction to the service that EA and Microsoft purport to provide. If their infrastructure is such that players can be directly prevented from accessing or playing the games on their platforms, is it possible for a class action or similar suit to be brought against them for false advertising, misrepresentation, unapproved financial transactions, etc.?

Of course, I would appreciate a resolution to my issue. But if the existing community posts that I am reading are any indication, the issue cannot be fixed. In that case, what recourse do we as consumers have?

Thanks.

:)

Tezzarrific

glad it resolved the main issue, not a clue with the new issue, i gave up as you don't even get acheivements from the ea games from gamepass on pc, i just got ea access with steam as it supports acheivements and is better integrated.

TheMarkPutnam

Thank you. This fixed the issue with account linking. I appreciate the reply.

Now, of course, a new problem has presented itself in that the game will not launch. I click the "Play" button on the game's thumbnail in the XBox app, it launches EA Desktop, and then EA Desktop informs me the game will not launch. A button is presented that says, "Get The Game." When I click on that, it takes me to a 404 error.

This is all just a bait and switch, I guess. Microsoft and EA get your money and don't give you any games. It's a shame they can get away with it.

Tezzarrific

when you load an ea game on the xbox console be it 360 or one and dont log into an ea account it usually creates one, you can log into ea with an xbox account or email, it is a daft system.

you need to log into ea with your xbox account and remove the link then log into your normal ea account with the email address and then link.

if you cannot do it then open a ticket with EA for assistance.

ngocphi

whisper do not use the same login as your EA account or psn account

since fifa is EA property and they were hacked

(EA was hacked and yes that was on the NEWS) you need to contact EA about changing your EA account

John-PaulCuneo

For those of you with this problem, did you guys have linked EA accounts to your XBL accounts? Here's a

link regarding this... there seems to be some info on it in the discussion thread at the bottom of the article. Hopefully MS and EA can rectify this issue soon.

Your XBox and EA Accounts Don't Match" - Hacked Account, or EA/MS Scam?